{"id":2918,"date":"2025-12-22T14:19:24","date_gmt":"2025-12-22T14:19:24","guid":{"rendered":"https:\/\/libra-aura.com\/faq\/"},"modified":"2026-08-24T10:10:27","modified_gmt":"2026-08-24T10:10:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/libra-aura.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FREQUENTLY ASKED QUESTIONS<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 HOW LONG DOES DELIVERY TAKE?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Orders are processed within <\/span>4\u20136 business days<\/b>, if the product is in stock.<\/span><\/span>After confirmation, the shipment is sent immediately and you receive a <\/span>tracking number<\/b>.<\/span><\/p>

During periods of high interest (campaigns, new collections), the timeframe may be slightly extended, but you will always be informed in advance.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 HOW IS THE ORDER CONFIRMED?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Once you place an order, our team will contact you via:<\/span><\/span>\ud83d\udcde phone call or<\/span><\/span>\ud83d\udce9 SMS<\/span><\/p>

The goal is to confirm:<\/span>
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  • delivery address<\/span><\/li>
  • convenient time for delivery<\/span><\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 WHAT ARE THE DELIVERY OPTIONS?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    We offer several convenient options:<\/span><\/p>

    • Speedy<\/b> \u2013 to address or office<\/span><\/li>
    • BoxNow<\/b> \u2013 to locker (24\/7 pickup)<\/span><\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 HOW CAN I PAY?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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      You can choose between:<\/span><\/p>

      • cash on delivery (payment upon delivery)<\/span><\/li>
      • debit\/credit card payment<\/span>
        <\/span><\/li><\/ul>

        All payments are processed through secure systems and are completely safe.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 CAN I REVIEW THE ORDER BEFORE PAYMENT?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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        Yes. For courier deliveries, you have the option to <\/span>review before payment<\/b> to ensure you receive exactly what you ordered.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 HOW DO I CHOOSE THE RIGHT SIZE?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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        Each product has a <\/span>size chart<\/b> that will help you make the right choice.<\/span><\/p>

        If you are still unsure:<\/span><\/span>\ud83d\udc49 you can contact us for assistance<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 WHAT IF THE SIZE DOESN'T FIT?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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        No problem. We offer <\/span>easy and fast exchange<\/b> for:<\/span><\/p>

        • another size<\/span><\/li>
        • another model<\/span><\/li><\/ul>

          It is important that the product is <\/span>unworn and in its original condition<\/b>.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 HOW CAN I RETURN A PRODUCT?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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          You have the right to return a product within <\/span>14 days<\/b> of receiving it.<\/span><\/p>

          The procedure is easy:<\/span><\/p>

          1. Contact us<\/span><\/li>
          2. Receive instructions<\/span><\/li>
          3. Send the product back<\/span><\/li><\/ol>

            After approval, the amount is refunded via the chosen method.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 WHO COVERS THE RETURN COSTS?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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            Return costs are at the customer's expense, except in cases of:<\/span><\/span>\ud83d\udc49 defective product<\/span><\/span>\ud83d\udc49 wrongly sent item<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 WHAT IF THE PRODUCT IS DEFECTIVE?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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            In rare cases of a manufacturing defect:<\/span><\/span>\ud83d\udc49 we cover all costs<\/span><\/span>\ud83d\udc49 we replace the product or refund the amount<\/span><\/p>

            Your satisfaction is a priority.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 WHAT IF I DON'T PICK UP MY SHIPMENT?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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            In case of systematic refusals or uncollected shipments, LIBRA AURA reserves the right:<\/span><\/span>\u2013 to restrict cash on delivery<\/span><\/span>\u2013 to require advance payment<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 DO YOU DELIVER OUTSIDE BULGARIA?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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            Yes. We ship international orders. <\/span><\/p>

            Important:<\/span><\/p>

            • customs fees and VAT may apply<\/span><\/li>
            • these are paid by the recipient<\/span><\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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              \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\u2726 HOW DO I CONTACT YOU?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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              You can contact us via:<\/span><\/span>\ud83d\udce9 email<\/span><\/span>\ud83d\udcde phone<\/span><\/span>\ud83d\udcac social media<\/span><\/p>

              Our team responds quickly and assists with any questions.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              FREQUENTLY ASKED QUESTIONS \u2726 HOW LONG DOES DELIVERY TAKE? Orders are processed within 4\u20136 business days, if the product is<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2918","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/libra-aura.com\/en\/wp-json\/wp\/v2\/pages\/2918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/libra-aura.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/libra-aura.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/libra-aura.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/libra-aura.com\/en\/wp-json\/wp\/v2\/comments?post=2918"}],"version-history":[{"count":1,"href":"https:\/\/libra-aura.com\/en\/wp-json\/wp\/v2\/pages\/2918\/revisions"}],"predecessor-version":[{"id":2919,"href":"https:\/\/libra-aura.com\/en\/wp-json\/wp\/v2\/pages\/2918\/revisions\/2919"}],"wp:attachment":[{"href":"https:\/\/libra-aura.com\/en\/wp-json\/wp\/v2\/media?parent=2918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}