FREQUENTLY ASKED QUESTIONS

✦ HOW LONG DOES DELIVERY TAKE?

Orders are processed within 4–6 business days, if the product is in stock.
After confirmation, the shipment is sent immediately and you receive a tracking number.

During periods of high interest (campaigns, new collections), the timeframe may be slightly extended, but you will always be informed in advance.

✦ HOW IS THE ORDER CONFIRMED?

Once you place an order, our team will contact you via:
📞 phone call or
📩 SMS

The goal is to confirm:

  • delivery address
  • convenient time for delivery
✦ WHAT ARE THE DELIVERY OPTIONS?

We offer several convenient options:

  • Speedy – to address or office
  • BoxNow – to locker (24/7 pickup)
✦ HOW CAN I PAY?

You can choose between:

  • cash on delivery (payment upon delivery)
  • debit/credit card payment

All payments are processed through secure systems and are completely safe.

✦ CAN I REVIEW THE ORDER BEFORE PAYMENT?

Yes. For courier deliveries, you have the option to review before payment to ensure you receive exactly what you ordered.

✦ HOW DO I CHOOSE THE RIGHT SIZE?

Each product has a size chart that will help you make the right choice.

If you are still unsure:
👉 you can contact us for assistance

✦ WHAT IF THE SIZE DOESN'T FIT?

No problem. We offer easy and fast exchange for:

  • another size
  • another model

It is important that the product is unworn and in its original condition.

✦ HOW CAN I RETURN A PRODUCT?

You have the right to return a product within 14 days of receiving it.

The procedure is easy:

  1. Contact us
  2. Receive instructions
  3. Send the product back

After approval, the amount is refunded via the chosen method.

✦ WHO COVERS THE RETURN COSTS?

Return costs are at the customer's expense, except in cases of:
👉 defective product
👉 wrongly sent item

✦ WHAT IF THE PRODUCT IS DEFECTIVE?

In rare cases of a manufacturing defect:
👉 we cover all costs
👉 we replace the product or refund the amount

Your satisfaction is a priority.

✦ WHAT IF I DON'T PICK UP MY SHIPMENT?

In case of systematic refusals or uncollected shipments, LIBRA AURA reserves the right:
– to restrict cash on delivery
– to require advance payment

✦ DO YOU DELIVER OUTSIDE BULGARIA?

Yes. We ship international orders.

Important:

  • customs fees and VAT may apply
  • these are paid by the recipient
✦ HOW DO I CONTACT YOU?

You can contact us via:
📩 email
📞 phone
💬 social media

Our team responds quickly and assists with any questions.